Support
Ayy Support
Last updated: 7 November 2026
Operator
Ayy is operated by Ayush Srivastava, an individual based in India.
Website: https://kalaphos.com
In the app, open You → Settings & Safety → Help → Contact Support to write to us through the Support & Safety Inbox.
Ayy uses one public support and safety address:
This address is the contact for:
- general app and account support;
- account deletion and account-data export questions;
- safety and abuse reports that need out-of-app follow-up;
- moderation and appeal questions;
- privacy and data-rights requests;
- child-safety concerns or platform child-safety notices;
- suspected security issues;
- copyright or intellectual-property complaints.
Separate addresses may be introduced later.
What to include
Give enough information to identify the problem without sending unnecessary sensitive data. Where relevant, include the app/platform version, a concise description of the issue, and any in-app case or report identifier available to you.
Do not email:
- private cryptographic keys or recovery material;
- passwords or authentication secrets;
- complete private-chat histories;
- relay capabilities, push tokens, or other service secrets;
- unrelated identity documents or other sensitive personal data.
If evidence is required for a safety report, use the product’s supported reporting flow where possible so only the evidence you explicitly select is submitted through the restricted safety-data path.
Emergencies
Ayy is not an emergency service. If someone is in immediate danger, contact the appropriate local emergency service.
Response handling
Messages to support@kalaphos.com are handled according to the applicable support, moderation, privacy, security, child-safety, or legal process. We do not promise a fixed response-time SLA unless one is separately published.
If you need a postal address for legal correspondence, email us and we will provide one where the law requires.